Case Study Daffer

Which unique feature differentiate Daffer from other school supplies providers?

daffer.sk

Who is Daffer?

For over two decades, Daffer has established itself as a go-to provider of office and school supplies in Slovakia, delivering reliable solutions tailored to the needs of both businesses and individual consumers. With a strong offline presence and a rapidly expanding online platform, Daffer continues to broaden its product range to serve a diverse clientele.

Visit their website

Goals for Creating a New Online Store

The client approached us with a vision to transform and enhance their online sales platform, creating a seamless experience that would distinguish them in the marketplace. Our goal was to develop an innovative solution that would not only optimize the purchasing process but also add a personal touch. The project focused on several key objectives:

  • Differentiating from competitors with the unique Skvelko feature
  • Streamlining school supply purchases through teacher-recommended lists
  • Shifting from traditional paper orders to a fully digital system
  • Integrating the store with the CHEMAT information system for smooth operations
  • Bringing customer loyalty rewards online
  • Building a cutting-edge platform using the most advanced technologies available
Skvelko

SKVELKO – Bringing School Supply Sales from Offline to Online

Effortless Ordering

Skvelko is a game-changing solution that revolutionizes the way school supplies are ordered and managed, combining the ease of offline shopping with the efficiency of the digital world. Schools can effortlessly upload recommended supply lists to the online store, enabling parents to find pre-selected kits tailored to their children's needs based on teacher recommendations.

Skvelko box

In just a few clicks, parents can purchase these bundles and have them conveniently delivered right to their doorstep, simplifying the entire process from start to finish.

Flexible Universal Kits

If a particular school isn't listed in the system, the store automatically offers universal supply kits based on the grade level.

Customers are also invited to suggest their school for inclusion via an online form, prompting a follow-up from Daffer’s sales team.

This approach broadens the reach of this exclusive service and further streamlines the purchasing process for all users.

Boosted Efficiency with System Integration

Powered by full integration with the CHEMAT information system, Daffer's online store operates with flawless synchronization, ensuring real-time updates across products, orders, Skvelko lists, and user data. This level of automation streamlines processes, driving efficiency and enhancing the customer experience. CHEMAT manages economic operations, large-scale logistics, and transportation, all tailored to the client’s needs. This integration automates critical processes, resulting in a more efficient and faster system.

Prepojenie eshopu na IS Chemat

Digitalization of a business model brings benefits to all parties:

For Schools
  • A dedicated space to showcase Skvelko lists on their website, directing parents to recommended supplies
  • Loyalty rewards for every purchased supply list or other products
  • Access to wholesale pricing through the online store
  • Custom discount options for bulk purchases
  • Free shipping for online orders
For Teachers
  • The ability to create and manage school supply lists
  • Access to wholesale pricing through the online store
  • Free shipping for online orders
For Businesses
  • Access to wholesale pricing upon agreement with Daffer
  • Retail customer benefits if no agreement is in place
  • Discounts available with the Daffer card
For Parents and Other Retail Customers
  • Seasonal promotional prices and discount coupons
  • 20% off the first purchase and 5% off subsequent orders with the loyalty card
  • Free shipping on orders over €30
  • Free delivery directly to the school during peak seasons

Ongoing Partnership and Support

As part of our collaboration with Daffer, we remain actively involved in the ongoing development of their online store.

Our efforts focus on continuous enhancement and optimization of the platform, with key initiatives including:

  • Regular UX improvements to elevate the user experience
  • Continuous server and application monitoring to guarantee seamless performance
  • Keeping technology at the forefront while minimizing technical debt
  • Swiftly addressing new client requests to adapt to evolving needs

These initiatives ensure that the online store remains up-to-date with the latest trends and effectively meets market demands.

How does the client perceive the collaboration?

When developing our online store, we were looking for a reliable partner, and bart exceeded our expectations. They not only fulfilled all our requirements but also introduced their own suggestions that elevated the project to a new level. Their transparent communication system and efficient task management keep us fully informed of project progress without the need for in-person meetings. The 24/7 support provides peace of mind, knowing that any issues will be resolved promptly. We highly recommend bart to anyone seeking top-tier quality and professionalism.

Juraj Hypo Majerský
Juraj Hypo Majerský
Head of Web Development, Daffer
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